Resume

Michael Helmers

618- 967-2089 ● mikehelmers@protonmail.comLinkedInhelmers.io

Education

Southern Illinois University Carbondale - Carbondale, IL
Bachelor of Science in Business Management - May 2008

Work Experience

Cyber Security Analyst

Wisconsin Department of Transportation
June 2020 - Present

  • Works with DOT Computer Security to support cyber security incidents
  • Lead technician for implementation of Privileged Access Management solution, Passwordstate
  • Created training for 5000 endusers in new password manager technology
  • Educated users on cyber security threats, to include phishing

Service Desk Analyst

Wisconsin Department of Transportation
Madison, WI August 2016 - June 2019

  • Facilitate communication between management, customer and team
  • Manage Outages by determining scope of technology outage, by notifying customers and process owners to ensure outage is limited and resolved efficiently
  • Utilized Active Directory and various tools to reset passwords and verify permissions.
  • Experience with several Identity & Access management (IAM) tools, including NetIQ DRA and CayoSoft
  • Maintained user access to accounts through Identity & Access management (IAM) programs
  • Work with users to manage their RACF, Active Directory (AD), profiles
  • Experience Educate users in setting up and managing two-factor authentication, specifically RSA to access remote systems, applications, and other resources

Signal Support Systems Specialist (25U)

United States Army Reserves
November 2017- Present

  • Secret Security Clearance
  • Establish critical communication channels
  • Maintain, operate, and troubleshoot radio and data distribution networks
  • Provide technical assistance and training for local area networks

Account Manager

Logistics Health Inc.
La Crosse, WI July 2012-June 2016

  • Simplifying the logistics of providing health readiness services to reserve military personnel.
  • Trained leadership teams to run events for 500+ attendees in remote locations across 54 U.S. States and Territories, requiring high security, and the complex distribution of HIPAA information.
  • Created Finish with Five campaign, in line with LHI continuous improvement goals, increasing internal meeting efficiency
  • Collaborated with a diverse team of information technology staff and military personnel

Sales Manager
West Business Services
Middleton, WI October 2010-July 2012

  • Managed the customer retention team for small business division of American Express in an inbound high volume call center environment.
  • Set performance expectations and training plans for 15 employees driving core performance metrics
  • Monitored and analyzed call queues to ensure that team was appropriately staffed to meet expected demand

Technical Skills

Certifications:

CompTIA Security+, CompTIA Secure Infrastructure Specialist, CompTIA Network+, CompTIA A+

Tools:

Active Directory (user/group management), Microsoft Office Suite, PeopleSoft, Cherwell, Identity and Access Management (IAM) software, RSA, NetIQ DRA and CayoSoft, and Active Directory, VM VirtualBox,

Operating Systems:

Windows (XP, 7, 10), Android, Linux, iOS

Web / Cloud Platforms:

WordPress, Google AdWords, Google Apps, Digital Ocean, Google Cloud

Accomplishments/Honors

*Eagle Scout Award August 2002
*La Crosse Area Big Brothers Big Sisters Volunteer May 2015
*Honor Graduate- US Army 25U Signal Support Systems Specialist Course August 2018


~Michael Helmers ● 618-967-2089 ● helmers.io~