Michael Helmers
618- 967-2089 ● [email protected] ● LinkedIn ● helmers.io
Education
Southern Illinois University Carbondale - Carbondale, IL Bachelor of Science in Business Management - May 2008
Work Experience
Cyber Security Analyst
Wisconsin Department of Transportation June 2020 - Present
- Works with DOT Computer Security to support cyber security incidents
- Lead technician for implementation of Privileged Access Management solution, Passwordstate
- Created training for 5000 endusers in new password manager technology
- Educated users on cyber security threats, to include phishing
Service Desk Analyst
Wisconsin Department of Transportation Madison, WI August 2016 - June 2019
- Facilitate communication between management, customer and team
- Manage Outages by determining scope of technology outage, by notifying customers and process owners to ensure outage is limited and resolved efficiently
- Utilized Active Directory and various tools to reset passwords and verify permissions.
- Experience with several Identity & Access management (IAM) tools, including NetIQ DRA and CayoSoft
- Maintained user access to accounts through Identity & Access management (IAM) programs
- Work with users to manage their RACF, Active Directory (AD), profiles
- Experience Educate users in setting up and managing two-factor authentication, specifically RSA to access remote systems, applications, and other resources
Signal Support Systems Specialist (25U)
United States Army Reserves November 2017- Present
- Secret Security Clearance
- Establish critical communication channels
- Maintain, operate, and troubleshoot radio and data distribution networks
- Provide technical assistance and training for local area networks
Account Manager
Logistics Health Inc. La Crosse, WI July 2012-June 2016
- Simplifying the logistics of providing health readiness services to reserve military personnel.
- Trained leadership teams to run events for 500+ attendees in remote locations across 54 U.S. States and Territories, requiring high security, and the complex distribution of HIPAA information.
- Created Finish with Five campaign, in line with LHI continuous improvement goals, increasing internal meeting efficiency
- Collaborated with a diverse team of information technology staff and military personnel
Sales Manager West Business Services Middleton, WI October 2010-July 2012
- Managed the customer retention team for small business division of American Express in an inbound high volume call center environment.
- Set performance expectations and training plans for 15 employees driving core performance metrics
- Monitored and analyzed call queues to ensure that team was appropriately staffed to meet expected demand
Technical Skills
Certifications:
CompTIA Security+, CompTIA Secure Infrastructure Specialist, CompTIA Network+, CompTIA A+
Tools:
Active Directory (user/group management), Microsoft Office Suite, PeopleSoft, Cherwell, Identity and Access Management (IAM) software, RSA, NetIQ DRA and CayoSoft, and Active Directory, VM VirtualBox,
Operating Systems:
Windows (XP, 7, 10), Android, Linux, iOS
Web / Cloud Platforms:
WordPress, Google AdWords, Google Apps, Digital Ocean, Google Cloud
Accomplishments/Honors
*Eagle Scout Award August 2002 *La Crosse Area Big Brothers Big Sisters Volunteer May 2015 *Honor Graduate- US Army 25U Signal Support Systems Specialist Course August 2018
~Michael Helmers ● 618-967-2089 ● helmers.io~